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Conversational Capacity® Public Course

Communicate clearly during challenging conversations

Navigating challenging situations and high-stakes conversations takes active listening skills and awareness of psychological reactions to conflict. Minor misunderstandings—frequently caused by miscommunications between people with different perspectives—can have significant workplace impacts. Blanchard's Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure.

Course Outcomes

A culture that cultivates candid communication creates psychological safety, enabling employees to bring their whole selves to the workplace.

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Motivate Employees

Meaningful conversations and honest communication empower employees to take ownership of their work.

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Inspire Innovation

Good ideas become even better collaborative efforts when ideas and conversation flow freely.

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Drive Productivity

Clear communication decreases misunderstandings and knowledge gaps, making it easier for everyone to contribute.

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Increase Self-Awareness

Learn to recognize psychological triggers that can derail emotionally charged conversations and become more intentional in responses.

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Learning Objectives

Participants will:

  • Build awareness
  • Adopt a learning-focused mindset
  • Recognize triggers
  • Communicate with confidence


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Course Details

The Blanchard Conversational Capacity® public course is an instructor-led virtual course with three two-hour sessions. The course includes prework activities and engaging participant materials, videos, and learning activities that teach the following concepts:

  • Four skills for keeping conversations open, balanced, and productive
  • How to maintain a learning-focused mindset
  • A method for overcoming obstacles to conversational capacity
  • Natural tendencies to either minimize or elevate
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Who Should Attend

This course enables anyone to improve how they communicate, how they influence, and how they collaborate with others:

  • People leaders will learn to foster open, honest, and constructive conversations, even in challenging, emotionally charged situations
  • Individual contributors will build confidence and clarity in expressing their ideas, especially when engaging with colleagues whose opinions differ
Cascades uses the lean manufacturing process, and the communication skills they learned in the program connect so well to that process.
Marie-Josée Lemaire, sr. organizational development advisor

Upcoming Conversational Capacity Public Courses

  • United States | Virtual

    July 17, 24, and 31, 2025
    English
    Virtual
    $425 USD/$595 CAD + tax
    Register

  • United States | Virtual

    December 3, 10, and 17, 2025
    English
    Virtual
    $425 USD/$595 CAD + tax
    Register
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