Legendary Customer Service Quiz
It's a well known fact that treating your customers well is a key to creating the kind of customer loyalty that can drive revenues and competitive advantage. But it's easier said than done. Most leaders would agree that creating a stellar service culture is a key strategic imperative but they often lack a formal process for making this happen. How does your organization rate? Take our quiz and find out.
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The Power Of Customer Loyalty
Building a loyal customer base takes time, energy, and commitment. It begins by developing a shared vision that is focused on the customer and the experience you want your customers to have when they interact with your company.
Creating an aligned organization that is focused on the customer means creating an energizing environment for employees and balancing concern for people with concern for results; it also means making sure that the first drives the second. It continues by building the leadership capacity necessary to create engaged employees who are passionate about delivering that experience and understanding how their role fits into the overall picture.
By creating an environment that allows employees to win and be passionate about what they do, employees in turn take care of the customers at a level that causes customers to return year after year.
Learn More About Blanchard's Legendary Service Program
Legendary Service is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. Our Legendary Service program—a one-day program for all customer facing employees—focuses on the service providers and what they can do individually in their jobs to provide better service and take more of a lead to serve customers. The half-day manager's program—for service champions or leaders in the organization—provides the framework and leadership skills to create an organization, and an organizational culture, that will be known for its Legendary Service.